Privacy policy

Last updated: August 22, 2026

Packryn operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated pet shopping experience (the "Services"). Packryn is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and payment account details processed securely through Stripe. Packryn does not store your full card details — all payment data is handled directly by Stripe in accordance with PCI-DSS standards.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to cart, purchase, return, exchange, or cancel, and your past transactions.
Communications with us including the information you include in customer support inquiries.
Device information including your IP address, browser type, network connection, and other unique identifiers.
Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you when you create an account, visit our Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services including from your device when you use our products or visit our website, and through the use of cookies and similar technologies.
From our service providers, including Stripe for payment processing, who collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Provide, Tailor, and Improve the Services. We use your personal information to process payments via Stripe, fulfill pet product orders, manage your account, arrange shipping, facilitate returns and exchanges, send order-related notifications, and create a personalized shopping experience for you and your pets.

Marketing and Advertising. We may use your personal information to send promotional communications by email, text message, or postal mail, and to show you relevant advertisements for pet products based on your activity on the Services.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure shopping experience, and detect or take action against fraudulent or malicious activity. Stripe also performs its own fraud detection and security checks on all transactions.

Communicating with You. We use your personal information to provide customer support and maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.

How We Disclose Personal Information

With Shopify, Stripe, and other vendors and third parties who perform services on our behalf (e.g., payment processing, data analytics, customer support, cloud storage, fulfillment and shipping). When you make a purchase, your payment information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy at https://stripe.com/privacy.
With business and marketing partners to provide advertising services. You may opt out of targeted advertising uses here: https://packryn.shop/pages/data-sharing-opt-out
When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, or protect the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transmitted to Shopify and third parties located in countries other than where you reside. To learn more, visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. You may also exercise your rights regarding Shopify-processed data at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may provide links to websites operated by third parties, including Stripe's payment portal. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. All payment transactions are processed through Stripe, which is certified to PCI Service Provider Level 1 — the most stringent level of certification in the payments industry. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Right to Access / Know: You may have a right to request access to personal information that we hold about you.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party.
Right to Opt out of Sale or Sharing for Targeted Advertising: You may opt out at: https://packryn.shop/pages/data-sharing-opt-out
Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe link in any email we send you.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before processing your request.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.